The District will begin to implement the water service shut-off policy in a effort to recover over $150,000 in outstanding water bills. The Water Commissioners formalized the shut-off policy at their July 17th monthly meeting. Accounts with past due balance of more than 120-days will be sent an overdue balance notice letter via normal US Postal Service prior to starting the shut-off policy in a effort to get customers to pay their remaining balances. The policy will include a certified letter informing customers that they need to either pay the bill or contact the District to set-up a payment plan in order to avoid having the water shut-off. The customer will have 30-days to contact the District. If not payment has been made, door hangers will be hung 7-days and 2-days prior to the posted shut-off date. The District will terminate the water service at the property if arrangements for payment have not been made. Once the water service is turned-off, the Board of Health will be notified because not having potable water at a property is a violation of the Massachusetts state sanitary housing code regulation.
75 Church Street, Auburn, MA 01501
(508) 832-5336
